How to cancel Shopify account — the safe way

How to cancel Shopify account — the safe way

There are many reasons why people ultimately choose to cancel their Shopify subscription. This article will tell you what you need to know when you do that, so that you don’t spend time tying up loose ends afterwards.

We also suggest alternative ways to continue using Shopify without canceling your subscription.

If i close my shopify store, can i reopen it?

You can close your Shopify store anytime. Before you do so, however, there are some things that you need to consider:

  1. Closing your store will make you lose access to your Shopify admin panel. You will have to enter your credit card details again to reactivate your store.
  2. In the mean time, you won’t be able to create a new online store with the same name or URL as the previous store you closed.

NOTE: Shopify keeps your store’s information for 30 days after closing it, in case you decide to re-open it within the said timeframe.

There are also things that you need to make sure of:

  1. Pay all your outstanding bills on Shopify to avoid legal purchasing disputes with the company.
  2. Cancel your subscription to all third-party apps and tools connected to Shopify to avoid unnecessary charges.
  3. Transfer or remove your custom domains from Shopify. After closing your store, you might not be able to use these again for a new website, as it will stay on record with Shopify as their domain.

The steps to take to cancel Shopify account.

Can i get a Shopify subscription refund?

If you still have close to a month of subscription to go, you can try contacting Shopify support asking for a refund.

You may cite the reason that you originally intended to cancel your Shopify subscription for the month, but things got into your way, and you have been charged for a full month.

From my experience, most likely one can receive a partial refund.

Alternative Ways To Continue Using Shopify Without Cancelling Your Subscription

Then again, there are always alternatives.

Rather than closing your store and entirely canceling your subscription plan on Shopify to save costs, you can do these things instead:

1. Downgrade your subscription plan.

You may find it expensive to subscribe to Shopify’s Advanced or Premium Plan. Why not downgrade it to a Basic Plan instead of canceling it? This way, you can still use Shopify, albeit for a lower price. The only downside is having less features for you to use.

Learn more about downgrading your Shopify plan here.

2. Pause your Shopify store.

If you are looking to use Shopify again soon, then this option is best for you.

Doing so will only disable the purchasing functions of your store, keep it running for a reduced cost of $14/month. Customers can still see your products, and you can still access your Shopify admin panel and edit your products.

You can restart your subscription and reactivate your store anytime by choosing a new Shopify plan.

You can find the next steps to take to pause your Shopify store here.

TIP: Since your store is disabled and any apps you’ve connected to Shopify won’t be of much use unless you reactivate it, do make sure to cancel your subscription to those apps to avoid getting charged continuously for these.

You should also check with the app developers if these apps preserve the data for a short period after cancellation. Some do, so you can recover the apps’ data when you decide to reactivate your store.

3. Sell your Shopify store.

In case you no longer want to maintain your store but find it a waste to close entirely, selling it to others may be the best option for you.

There are two ways to do it:

Exchange Market

You can sell your Shopify store by putting it on a listing on this platform. It has also partnered up with Escrow to make sure that transaction and transfer processes are secure.


Another platform that allows you to sell online businesses. It also has a Valuation Tool, where you can determine how much your store is worth for you to price it with reason.

What You Need To Know When Selling A Business On Shopify?

Now, here’s a good question:

What if I don’t want to use Shopify as the platform for my online business?

Like we have mentioned before, there are always alternatives – in this case, to Shopify itself.

You can choose from other service providers such as:


This website builder has hosted over 160 million websites. Their plan prices range from $17 to $35 per month. It comes with advanced features such as an online booking system and is SEO and mobile-optimized for a more personalized and responsive user experience.


WooCommerce is a free-to-use platform that comes with a shopping cart system that powers about 28% of online shops today. You can also choose from hundreds of free and paid extensions for any business’s specific needs.


This e-commerce platform allows you to build online stores for as low as $29.95. It is best known for its open “software as a service” (SaaS) platform, which allows you to build a website with enterprise-style features.

Stay tuned for more short guides on Shopify from us.

Trisha Ymbang

A guest blogger curious about all things on starting up a new business. Her writings are both insightful and in-depth, provoke discussion at a deeper level.

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